Open Super Admin
Choose the queue that matches the work rather than using customer search for every task.
Open Super AdminOperate the platform responsibly
Review activation, customers, support requests, plans, and exceptions without turning platform administration into clinical access.
By the end, you can✓ Triage platform work✓ Manage account access deliberately✓ Investigate problems with appropriate care
Work platform queues
The Super Admin area separates activation, demos, support, and system issues.
Review before deciding
Read the request history and available evidence before approving, rejecting, or changing status.
Record a clear outcome
Use the available status and reason choices so later administrators can understand what happened.
Manage customer access
Suspension pauses access; it is not deletion.
Find the account
Search for the user, clinic, or hospital and verify the correct record before acting.
Review the impact
Check memberships, status, and current access before suspending or reactivating.
Confirm cleanup status
After suspension, review whether current sessions and connected access were fully revoked.
Investigate unexpected problems
Use the minimum diagnostic information needed to understand the failure.
Filter the exception list
Narrow by time, environment, service, or type before opening detailed evidence.
Handle sensitive evidence carefully
Open or download diagnostic artifacts only when necessary and never copy patient content into ordinary chat or tickets.
Delete deliberately
Permanent deletion cannot be undone. Use it only when the investigation and retention decision are complete.
Common questions
Can a super administrator provide clinical care?
Platform administration does not grant clinical authority. Clinical actions remain limited to the appropriate patient or assigned care professional.
Does suspension delete data?
No. Suspension pauses access while preserving memberships, configuration, records, and audit history.
Why is an expected denial missing from Exceptions?
Normal validation, sign-in, permission, and workflow conflicts are handled responses rather than unexpected system failures.
Guide 02Set up your clinic and team
Launch a clinic with the guided setup, keep its profile accurate, invite colleagues, and choose settings that match the way your organization works.
→Guide 01Get comfortable in your workspaceLearn the layout, choose the clinic you are working in, find alerts, and get help without losing your place.
→Guide 07Organize and share recordsUpload, find, preview, organize, and share documents while keeping access deliberate and easy to review.
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