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Patient recordsAvailable

My Records

A private, secure home for your own medical documents: lab reports, prescriptions, scans and letters. You own these records and can take them to any clinic. A clinic can see a report only when you choose to share it, and you can stop that access at any time.

01

What you can do here

Documents and prescriptions

Use the switch at the top to move between uploaded documents and issued prescriptions. A verified internal issue may appear while the consultation remains open; it does not mean the prescription was sent to a pharmacy, accepted, filled, or delivered as a notification.

Upload your documents

Drag files onto the upload area or press Choose files. Pick a category first, then add one or more documents. Each upload is virus-scanned before it can be opened, and a live badge shows Scanning, Preparing or Ready.

View them in place

Open a Ready record to read it in the built-in viewer, without leaving the page or downloading anything. Zoom, rotate, move between pages, and search the text inside the document. The viewer is for preview only, so download and print controls are not available.

Browse as a grid or a list

Switch between a thumbnail grid and a compact list, and filter by category. Open any record's details to see its history and manage sharing.

Search by name and content

Use the search box in the toolbar to find a record by its name, tag, or the text inside it. Search spans every folder, and the list narrows as you type with a clear message when nothing matches so you are never left with an empty screen.

Sort the list

Sort by date added, title, category, status or number of versions. In list view you can also click a column heading to sort by it, and click again to reverse the order.

Quick actions and rename

Right-click a record, or use the actions button on its card, to Rename, Duplicate, Move to folder, Share or Delete it without opening details. Duplicate makes a fresh copy titled “Copy of ...”. In list view you can also double-click a name to rename it.

Folders

Group your records into folders, separate from their category. Press New folder to create one, open a folder to see what is inside, and use the path above the grid to step back up. Move a record with its Move to folder action. Deleting a folder keeps your records and moves them up one level.

Share from the preview

While viewing a record, press Share in the viewer toolbar to choose which clinics can see it, without leaving the preview for its details.

You own them across clinics

Your records live with you, not with a single clinic. The same report can be shared with any clinic you visit, and it stays yours if you leave.

Share only when you choose

Open a record's details to choose which clinics can see it. When access is limited to specific clinicians, that is shown next to the clinic. You can stop sharing at any time; access ends immediately.

Share history

Under Who can see this, open Share history to see which clinics could see a report in the past and when access ended, whether you revoked it or it expired. It is a clear record of who has had access over time.

Recycle bin

Deleting a record moves it to your recycle bin, where it can be restored for a short time before it is removed for good.

02

Follow these steps

Review a prescription

  1. Switch to Prescriptions at the top of My Records.
  2. Open an issued date to review every medication and direction.
  3. Choose Load more prescriptions when an older history page is available.

Add a document

  1. Choose the category that matches the file.
  2. Drag files onto the upload area, or press Choose files.
  3. Watch the badge move from Scanning to Ready.
  4. Open the record to view it in the built-in viewer.

View a record

  1. Select a Ready record to open the viewer.
  2. Use zoom, rotate and the page rail to read it.
  3. Search the text inside the document with Find.
  4. Use the in-app preview only. Download and print controls are not available.

Find a record

  1. Type part of a name or tag in the search box to narrow the list.
  2. Use Sort to order by date added, title, category, status or versions.
  3. In list view, click a column heading to sort by it; click again to reverse.
  4. Clear the search to see every record again.

Share with a clinic

  1. Open a record and go to its details, or press Share in the preview.
  2. Under Who can see this, choose a clinic and press Share.
  3. Press Stop sharing at any time to end access.
  4. Open Share history to review clinics that could see it before and when their access ended.

Remove a document

  1. Press Delete on the record.
  2. Confirm to move it to your recycle bin.
  3. Open the recycle bin and press Restore during the grace period if you change your mind.
03

Helpful habits

  • Choose the right category so a clinic can find the report quickly once shared.
  • Prefer clear PDFs or photos so scans open and preview well.
  • Only share what a clinic needs for your visit, and stop sharing when it is no longer needed.
04

Tips

  • You can upload several files at once; each gets its own progress row.
  • Inside the viewer, search finds words on any page of the document.
  • A Blocked badge means a file failed the virus scan; request a fresh copy from its source.
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