Global Clinic ConnectGuides
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Super AdminAvailable

WhatsApp estate

The platform-wide view of every clinic's WhatsApp channel: account status, business verification, number counts, and the worst quality rating per clinic, plus how much of the weekly signup allowance is used. Visible to platform administrators only.

01

What you can do here

Estate table

One row per clinic with its account status, verification state, number count, worst quality rating, and last activity. A red quality or a disconnected account stands out immediately.

Signup allowance

Meta caps how many new businesses can be onboarded per rolling week. The gauge shows how much of the allowance is used, and a notice appears when it runs out.

Privacy by design

This console shows statuses, counts, and identifiers only. No message content and no patient data ever appear here.

02

Follow these steps

Triage the estate

  1. Scan the worst quality column first; red ratings degrade a clinic's daily limits.
  2. Check disconnected accounts: a revoked token or unsubscribed webhook stops that clinic's channel.
  3. Watch the signup gauge before onboarding pushes; a used-up allowance blocks new signups until the window rolls over.
03

Helpful habits

  • Investigate red quality with the clinic before it costs them their messaging limit.
  • Keep an eye on unverified businesses; they are capped at 250 new conversations per day.
04

Tips

  • Last activity reflects the most recent channel event for the clinic, not staff logins.
  • Refresh re-reads the estate live; nothing on this page is cached in your browser.
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