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Support requests

The platform triage queue for bug reports and feature requests submitted from the workspace feedback control. Requests can include screenshots or files, may carry a validated tenant context, and are visible only to platform administrators.

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What you can do here

Flexible filters

Filter by request type, status, priority, submitted date range, submitting user, assignee, tenant, or keyword. The list reloads only when you press Apply, so you can change several filters before running the search.

Sortable queue

Sort the loaded rows by created time, priority, or status. Load more keeps paging through matching results when more rows are available.

Detail preview

Selecting a row opens the full title, description, creator, tenant context, current assignment, and latest status metadata without leaving the page.

Triage controls

Set the status, assign priority, and assign or clear ownership from the preview. Assignee can be a user id or an email address that resolves to a known user.

Attachments

Images and PDFs can be previewed inline through short-lived links. Every attachment can be downloaded through a short-lived link, and attachment access is audited.

Follow these steps

Work the queue

Set date, type, status, priority, user, assignee, tenant, or search filters, then press Apply.
Use the Created, Priority, and Status headers to sort the loaded rows.
Select a row to open the preview.
Update status, priority, or assignee, then press Save triage.
Preview image or PDF attachments inline when needed, or download evidence when the inline preview is not enough.
Use Load more to continue through the current filter set.

Helpful habits

Start with New and Urgent requests, then move them to Triaged once the owner and next action are clear.
Keep assignment current so two platform administrators do not work the same request at once.
Treat descriptions and attachments as sensitive by default. They can contain screenshots or user-entered content, so do not copy them into logs or external tools.
Download attachments only when the inline preview or metadata is not enough; every view and download is audited.

Tips

The feedback button is available from the workspace top bar, so requests may come from any screen.
Changing filters does not reload the list until Apply is pressed.
If a request has no tenant, it came from a signed-in user without an active tenant context.
Inline preview appears for images and PDFs. Other supported evidence types download instead.