Platform totals
A summary strip shows total customers, registered users, organizations, suspended accounts, and recent registrations before you narrow the list.
Super AdminAvailable
Customer management
The platform customer registry for Super Admins. Review registered users and organizations, understand tenant usage and plans, and suspend or reactivate access with an audited notification workflow.
What you can do here
User and organization search
Switch between users and organizations, then filter by name, account status, registration period, tenant, organization type, or plan.
Account and usage details
Open one customer to review the account profile, memberships, plan entitlements, member counts, activity summaries, resource usage, and status history without leaving the list.
Suspension and reactivation
Suspend an active account with a required policy reason, or reactivate a suspended account. The access change and notification delivery result are shown separately.
Follow these steps
Review a customer
- Choose Users or Organizations.
- Enter search and filter criteria, then apply the filters.
- Open Details on a row to review the account, memberships, usage, and recent activity.
- Use Suspend account or Reactivate account only after confirming the target and access scope.
- Review the status message to confirm both the account update and notification delivery outcome.
Helpful habits
- Treat user identity and tenant administrator details as sensitive platform data.
- Confirm whether the target is a global user or one organization before changing access.
- Choose the suspension reason that most accurately matches the policy decision because it is audited and included in the notification.
- Do not copy customer details into logs, support notes, or external tools.
Tips
- User suspension blocks the complete platform account and every tenant membership.
- Organization suspension blocks ordinary member access to that organization without disabling their global accounts or other organizations.
- Super Admin recovery access to a suspended organization remains available and is audited.
- An account update can succeed even if an email cannot be delivered, so always read the notification result.