Headline metrics
Sessions, new visitors, page views, conversations started and missed, average first response time, CSAT, and average session length for the selected range.
EngagementAvailable
Engagement analytics
How your website engagement is performing: visitor volume, conversation outcomes, response speed, and satisfaction, aggregated per day for your clinic.
What you can do here
Conversation origins
Which pages and triggers start conversations, so you know where chat earns its keep.
Daily activity
Day-by-day trend of visits and conversations across the selected range.
Follow these steps
Run a weekly review
- Pick the date range with the tabs at the top.
- Compare conversations started against missed; missed chats are lost patients.
- Check first response time and CSAT to judge quality, not just volume.
Helpful habits
- Watch missed conversations closely; staff coverage usually fixes them faster than any widget tweak.
- Compare ranges before judging a change; engagement swings naturally across weekdays.
Tips
- Origins tell you which pages deserve proactive chat triggers.
- CSAT shows alongside the number of ratings, so small samples are easy to spot.